Technical Support Executive
This is a free Technical Support Executive Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired Technical Support Executive Job.
Technical Support Executive Job Description
- Answer phones calls/email/faxes and letters and provide excellent customer service in a timely and efficient manner.
- Provide problem analysis and resolve client issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles.
- Ensure accurate call comments are entered and appropriate information is provided in escalated calls.
- Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.
- Collaborate with team members on knowledge transfer, support policies, procedures and standards.
- Maintain call quality and it should be under compliance with all the matrices met.
Contact information
In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.
- Full name
- Present and permanent addresses
- Telephone numbers
- Email address
Professional or career objective
Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Programmer will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.
Sample Objective for Technical Support Executive
Dynamic executive IT professional with track record of successes in team development, leadership, customer relationship management, negotiations, project management and development and implementation of large, complex global IT projects. Expertise in application development life cycle and architecture, data resource management, and information technology infrastructures. Excelled in several high profile project advisor roles for global corporations involving IT systems implementations.
Career Achievements
If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a Technical Support Executive can add his/her career achievements like,
- Rewarded as the best inbound called of the month July, 2005
- Maintained the best rating for the continuous 5 months.
- Achieved the best customer satisfaction rate throughout a year
- Assisted the juniors and other callers on the floor
Experience
Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced Technical Support Executive applying for a job would look like,
Technical Support Executive
Genpact India Services, Jaipur, Dell Process 2006 – Present
- Responsible for the online technical support
- Responsible for the monthly rating report for the team on the floor
- Tacking session for new updates for the juniors and other callers
- Responsible for the promised outbound calls
Technical Support Executive
IBM India, New Delhi, Microsoft 2003 – 2006
- Responsible for the online technical support
- Responsible for the monthly rating report for the team on the floor
- Tacking session for new updates for the juniors and other callers
- Responsible for the promised outbound calls
Junior Technical Support Executive
HP Bangalore, 2000 – 2003
- Responsible for the online technical support in inbound calls
- Responsible for the monthly productivity reporting
- Responsible for the circulation of the updates from the customers
- Responsible for the both Hardware and Software support
- Responsible for answering the query related emails
Education and Certification
The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a Technical Support Executive who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,
- Bachelor of Computer Science,
JICTE, Jaipur, 2001
- Diploma in Basic software and Hardware concepts, Web publishing, Static webpage designing, dynamic flash effects, Software and hardware troubleshooting.
Technical Skills
Programming Languages & Web Development
- Ms Office, PWS
- C, C++
- VB 6,
- HTML
- XML
- LDAP
- Software installation
- Hardware installation
Operating Systems/Platform
- Windows 95/98/ME/NT/2000/XP/Vista
Software Package
- Adobe Suite
- Crystal Reports
- Macromedia Suite
- MS Exchange Server
- MS Index Server
- MS Transaction Server
- MS Internet-Information Server
- Citrix
- ExcelWriter
Database Experience
- MS SQL Server 7.0, 2000, 2005
- MS Access
- Oracle
Honors
If you have won any competitions national or international then they could also be highlighted here. For example a Technical Support Executive could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.
The honors and the activities section of a Technical Support Executive would look like,
- Member of Quick Soft Computer Society
- Web Representation of Static and Dynamic web designing, Aptech New Delhi
References
The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a Technical Support Executive could also look like,
Mr.Abc Def
Sr. Manager
Soman Systems
abc@iiijjkk.com
Salary Range of a Technical Support Executive
- The average salary received is approximately Rs. 22000 per month. This works out to an annual pay package of 2.5 Lakhs to 3 Lakhs per annum CTC.
- The salary from an American perspective works out to be $6000 per Month.
Note: This salary may be variable and it may change from organization to organization.
Frequently asked Technical Support Executive Interview Question
- How would you start a call?
- What would be the first thing you would check before starting the troubleshooting on computer?
- How would you drive a call with impatient customers?
- How would you deescalate a call?
- What are key matrices for the best customer satisfaction?
- What are the points to improve your knowledge while working regarding your software and hardware knowledge?
No related posts.
Related posts brought to you by Yet Another Related Posts Plugin.